Delivery | One Stop Deal

Delivery is free, anywhere in New Zealand, once your layby is paid off.

When we deliver

We deliver after your final payment has cleared. We never deliver before goods are paid for in full. That is how layby works, and it is why there is no interest and no credit check.

Direct debit payments have a clearing hold of 3 business days. A bank can still reverse a payment during that time.
Card payments usually clear straight away.

Once your final payment has cleared, we dispatch your goods within 5–10 business days. We email you as soon as they are on the way.

Want your goods sooner? You can make extra payments or pay off your balance at any time. There is no penalty.

What delivery costs

Delivery is free for standard items, to urban and rural addresses.

Some very large or heavy items have a delivery surcharge. If an item has one, we show it on the product page and in your plan total before you agree. There are no surprise costs later.

Oversized items

Large items such as big TVs, whiteware and furniture are dispatched within 15 business days of your final payment clearing. They may travel with a freight carrier instead of a standard courier.

The carrier may contact you to book a delivery time.
Someone needs to be home to accept the delivery.
Delivery is to your door. Please let us know in advance about stairs, steep driveways or tight access.

We cannot deliver oversized items to a PO Box, a Private Bag or a parcel locker. We need a street address.

Rural delivery

We deliver to rural addresses across New Zealand. Rural delivery can take a few days longer than delivery in town. Please include your RAPID number and any gate or access notes in your delivery notes.

Tracking your delivery

When your goods are dispatched, we send you the carrier's name and a tracking number by email or text message. You can also see them in Manage my layby at /account.

Plans with more than one item

If your plan has more than one item, your payments are applied to the cheapest item first. We dispatch each item as it is paid off. You do not have to wait for the whole plan to finish. Each item follows the dispatch times above.

Prefer to get everything together at the end? Contact us and we will set your plan up that way.

Your delivery address

We deliver to the address on your plan. If you move, update your address in Manage my layby or tell us before your final payment. It may not be possible to redirect a parcel once it is with the carrier.

Where we deliver

We deliver to New Zealand addresses only. We do not deliver overseas.

If something arrives damaged

Your goods are at our risk until they are delivered to you. If something arrives damaged:

If you can see damage to the box, tell the driver and take a photo before you sign.
Take photos of the damage to the item and the packaging.
Contact us as soon as you can, with your plan reference and the photos.
Keep all of the packaging until we have sorted it out.

We will arrange a repair, a replacement or a refund. You do not pay to return goods that were damaged in transit.

If your delivery is late or missing

If your tracking has not moved for several days, or the dispatch time above has passed, contact us. We will follow it up with the carrier for you.